Have questions? Here are our answers
Can’t find the answer? Our moving experts are available via WhatsApp, phone, or email to:
- Estimate the volume of your move,
- Help you create a reverse schedule based on your desired delivery period,
- Advise you on what you can take with you.
Our video answers
The team steps in front of the camera to answer the most common questions 🙂.
Video answers are coming soon. In the meantime, please find answers to your questions in our FAQ below.
Je ne connais pas mon volume
Adrien vous répond en vidéo
Comment obtenir un devis?
Donia vous répond en vidéo
Pourquoi nous choisir ?
Raphaël vous répond en vidéo
Comment comparer les devis de déménageurs ?
Adrien vous répond en vidéo
Est ce que je peux emballer moi même et quel type d’emballage utiliser ?
Donia vous répond en vidéo
Quels sont les délais de livraison?
Raphaël vous répond en vidéo
Other questions
Did you know? Our relocation experts are available Monday to Friday to answer all your questions, whatever they may be.
How to choose the right moving company?
Discover the shared container concept by easygroupage.
Comparing quotes effectively
Comparing quotes isn’t always easy. Sometimes the volume differs, and some quotes don’t include certain foreseeable costs. Our rates include absolutely everything foreseeable. Therefore, to properly compare our quote, please check that the following elements are included:
- Full packing service by professional movers,
- Supply of packing materials,
- Destination port charges (often excluded from competitors’ quotes, frequently amounting to several hundred euros, or even thousands for destinations like Brazil),
- Customs clearance that does not generate duties or taxes at destination (subject to regulations),
- Delivery to your new home and unpacking
Why easygroupage?
Because we guarantee quality service, simplify your move with an all-inclusive offer, fair prices with no surprises, and a highly supportive, multicultural team that listens at every step. Furthermore, our LCL consolidation service is both cost-effective and eco-responsible.
Why is easygroupage less expensive?
We achieve cost savings by sharing container costs, not by compromising on quality. Why book an entire container for a single move when you can share it with others for the same quality of service?
Is easygroupage a broker?
We often get this question, but no! We use the same teams of professional packers trained in our processes. We also have several storage facilities in Europe. It is in these “hubs” that we consolidate our clients’ moves before loading them into a shared container.
Is it true that the shared container service takes longer than a standard solution?
True and false. It entirely depends on the destination and the frequency of our departures. Consult our pages by destination to find out our transit times and compare them with what other movers offer.
All about our rates
Feel free to simulate the cost of your move on our Rates page.
I need a quote, how do I get one?
You can contact us via WhatsApp, email, or call us if you prefer! However, we recommend using our rate simulator. You’ll get an idea of our prices and can request a formal quote there.
What is included in your prices?
The price includes:
- Collection,
- Professional packing,
- International transport,
- Customs formalities
- and delivery at destination.
What are the payment terms?
You can pay in installments, interest-free, to better organize your move budget. A deposit is required upon booking, an interim payment may be added if you book early, and the balance must be paid no later than the container loading day.
What payment methods are accepted?
You can pay by bank transfer (preferred method) or credit/debit card (upon request via a secure payment link). Cheques and cash are not accepted.
What are your General Terms and Conditions of Sale?
Our General Terms and Conditions specify the service details, responsibilities, insurance, timelines, and payment conditions. They are available on our website at this address.
Delivery times, scheduling
Feel free to consult our Our destinations page for detailed answers.
I've been told that LCL consolidation takes longer than a standard solution, is this true?
False. Consult our pages by destination to find out our transit times and compare them with what our competitors offer.
What are the delivery times?
Delivery times vary depending on the destination, with a minimum of 7 weeks for international LCL consolidation. The precise estimate is indicated on each destination page on our site, and you are informed at each stage of the transport.
What are the next departure dates for my destination?
Departures vary by destination and season, with several loadings organized each month. The simplest way is to contact us directly: we will inform you of the next available dates for your destination.
How far in advance should I book my move?
Ideally, book 4 to 6 weeks in advance to guarantee the best availability. However, if you are in a hurry, we will always do our best to find a quick solution. Contact us 🙂
What should I do to prepare for my move?
Start by sorting your belongings, identify fragile or specific items, and fill out our form. If needed, we can estimate the volume for you and guide you step-by-step until moving day!
About packing
Feel free to consult our Services page for detailed answers.
Can I pack myself?
It is not recommended to pack yourself, as retail materials may not always guarantee sufficient protection. Our teams handle everything with professional materials, and it’s included in the price, so take advantage of it!
What type of packing materials do you use?
Packing and materials are always included, with over 40 professional references like dish barrels or wardrobe boxes, to carefully protect your belongings during the long journey.
Is dismantling and reassembling complex furniture possible?
Yes, our teams can handle the dismantling and reassembly of your complex furniture, such as beds, wardrobes, or bookcases. Simply specify this in advance so we can allocate the necessary time and tools.
How do you pack artwork, pianos, and other fragile items?
We generally prepare custom crates. Consult us for more details.
What can I take with me?
Feel free to consult our Customs Formalities page for detailed answers.
What items are prohibited?
Lithium batteries from scooters and electric bikes are not accepted in easygroupage shipments. Alcohol is often highly regulated or prohibited. If you have a wine cellar stock, it might be permissible for certain countries. Contact us if you have specific requirements. Finally, we do not accept items like jewelry or cash.
Are there goods subject to specific regulations?
Yes, certain goods require specific documents or authorizations depending on the country: vehicle registration and proof of purchase for vehicles, declaration of value for artwork, permits for weapons, prescriptions for medications… Food products, plants, animals, or biological substances are often prohibited. We help you verify all these requirements beforehand.
Do you ship vehicles?
Yes, it is entirely possible to include a car or motorcycle in your international move. Just specify this when requesting a quote so we can offer the most suitable solution.
Can I ship artwork, my piano, and other fragile items?
Yes, we have the experience and appropriate materials to safely transport fragile items, artwork, pianos, or other valuable goods. Simply notify us so we can arrange custom packing and handling.
About insurance
Feel free to consult our Insurance page for detailed answers.
How does insurance work?
Insurance covers your goods against damage or loss during transport. It is customized based on the declared value of your effects, and our teams assist you in completing the declaration correctly.
Why is insurance mandatory?
Yes, insurance is mandatory for all moves with easygroupage. You can purchase it through us or another insurer, as long as it adequately covers your international move.
What does easygroupage insurance cover?
Insurance covers your goods against loss, theft, or damage throughout the entire move. It is based on the declared value of your effects, which you provide with our assistance.
What should I do if I notice damage during or after delivery?
Report it quickly to our teams and provide photos along with the relevant inventory list. We will assist you in filing the insurance claim for prompt processing.
Do you insure artwork and other high-value items?
Yes, absolutely 🙂
How are you more eco-responsible than other movers?
Easygroupage is more eco-responsible because we consolidate multiple international moves into the same container. We also optimize truck loading beforehand and use recycled materials to safely pack your goods.
How do you calculate the carbon footprint of my move?
We calculate the carbon footprint of your move for free based on the GLEC framework, using data from EcoTransIT World and the Smart Freight Centre. It is indicated in every simulation and quote.
How can I offset my carbon footprint?
You will soon be able to offset the carbon footprint of your move by choosing one of the 160 certified projects offered by our partner ClimateTrade. Our team is finalizing the program integration… stay tuned!
About the referral program
Feel free to consult our Referral page for detailed answers.
How does the referral program work?
It’s simple: you recommend easygroupage to someone you know, and as soon as they book their move, you both receive a benefit. Everyone wins!
What is the benefit for the person I refer (referee)?
Your referee receives a €100 discount on their moving insurance, while benefiting from the full easygroupage support. A real boost to kick-start their international project!
What is the benefit for me (referrer)?
Through the referral program, you will earn €100 for each referee who moves with us 🙂
Where can I find expats to refer?
You can talk about it with people you know, in the numerous expat Facebook groups, on forums, or even via LinkedIn. Expat communities are often very active and enjoy sharing good deals!